TeamViewer just released an iOS app that lets Desktop users access iPhones and iPads, providing mobile device support. We’ve looked at using it on Android for remote access, but this merely allowed the mobile user to access a Desktop. For support professionals, I think TeamViewer deserves a five-star review.TeamViewer has been one of the best apps for remote access and support for Windows users. Note that right now the app is getting poor reviews on the App Store it’s obvious that many of the people leaving those reviews don’t understand that TeamViewer is an enterprise product and not a personal toy. Over a 2-bar LTE connection, there was a little lag, but TeamViewer QuickSupport was still able to send the Mac client a screen that was clear and easy to use for support.įor organizations that are already using TeamViewer for remote support of Mac or PC users, adding QuickSupport to the suite of tools should be a no-brainer. Over Wi-Fi, I found TeamViewer QuickSupport to be very responsive. The support person can choose to use audio or a phone call to provide verbal prompting to the user. QuickSupport requires iOS 11, and that’s for one very good reason - the app takes advantage of the iOS 11 screen recording capability to capture screen actions in real-time for transmission to TeamViewer on the Mac or a PC.
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